LENSEC World-Class Customer Support
LENSEC is committed to providing the best support experience possible for our customers – security integration partners selling and installing Perspective VMS®. This begins with our promise to provide an intuitive and logical user experience within our PVMS software applications. It continues with certification procedures and best practice implementations for our technicians and physical security specialist teams. And, it is realized with our industry-best support tools for end-users. It’s our aim to meet our number one goal for our organization, which is:
Providing our customers with the highest level of quality and support to meet their individual needs.
In support of our expanding customer community, LENSEC’s customer service team has adopted a policy of continuous self-evaluation and improvement. We are constantly integrating the feedback from our customers into the service process. With the development of active monitoring, our customer service team has the ability to continually perform real-time diagnostics on customer physical security systems. Receiving notification within moments of a trouble event, we utilize advanced diagnostic techniques to ensure quick resolution on all technical issues.
Based on the proven foundation of our customer response management tools, LENSEC’s policies enable our staff to access, track, escalate and resolve issues from anywhere in the world. Automated escalation rules have been defined to route any high priority issues directly to higher tier support staff.
You can rely on LENSEC to deliver not only leading software solutions but also peace of mind with proactive monitoring, technical support, and system maintenance to ensure the highest reliability and success of LENSEC systems.
LENSEC’s Service & Support Center continually monitors and updates client surveillance systems to ensure the following:
- All cameras and servers checked regularly
- Issues serviced remotely and solved promptly
- Automatic PVMS software updates
- Yearly server replacement program
- Reporting availability
- On-site service and support
- Standard and extended warranties available
For technical support, please email or call us.
Phone: (713) 395-0800 Option 1
LENSEC Support Team Availability
Monday – Friday // 6am to 6pm CT
LENSEC Technical Support Team observes the following holiday schedule and will be closed on these days for all US-based employees.
- New Year’s Day (January 1st)
- Good Friday (Friday Before Easter Sunday)
- Memorial Day (Last Monday in May)
- Independence Day (July 4th)
- Labor Day (1st Monday in September)
- Thanksgiving Day (4th Thursday in November)
- Day After Thanksgiving (4th Friday in November)
- Christmas Day (December 25th)
Contact the LENSEC Technical Support Team
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LENSEC Technical Support News
WORLDWIDE CYBER ATTACK
Take Action to Protect Your Security System From Hackers
LENSEC Provides Customer Guidance for Security System Updates Following WannaCry & Persirai Cyber Attacks
Links Below for Microsft & Micro Trend Recommendations
Release Date: May 15, 2017
Last week and over the weekend, hackers carried out a very large cyber attack that is affecting hundreds of thousands of computers in over 150 countries. The WannaCry ransom ware attack is being considered one of the largest the cyber community has ever seen.
Many LENSEC customers are concerned about the ransom ware attacks on their physical security systems. We share your concern and want to let you know how you can take measures to protect your systems from cyber attack.
This blog from Microsoft spells out the steps that you should take to stay protected. Microsoft is proving a security update for all customers to protect computers running the Windows platform, including Windows XP, Windows 8, and Windows Server 2003. According to Microsoft, the ransom ware attack is not affecting computers running Windows 10.
The security of your systems is an important matter. In addition to the WannaCry ransomware attack, another threat has been detected. Trend Micro announced the discovery of a new IoT botnet called Persirai. This botnet is targeting over 1000 IP camera models. This is affecting approximately 122,000 individual IP cameras.
Trend Micro is recommending that all users should change their default passwords as soon as possible and use a strong password for all of your IP cameras. In addition, users should disable UPnP on your routers to prevents devices within the network from opening ports to the external internet.
As a policy, when LENSEC consults with end-users and security integrators, we do not recommend or use default passwords on any end-user systems or equipment.
LENSEC values our customers and will continue to provide recommendations for supporting the security of your physical security systems. If you have questions about installation or maintenance for Perspective VMS®, our customer support staff is available to help with your technical needs.
LENSEC Technical Support
PHONE: (713) 395-0800 option 1