Support
LENSEC World-Class Customer Support
Based on the proven foundation of our customer response management tools, LENSEC’s policies enable our staff to access, track, escalate and resolve issues from anywhere in the world. Automated escalation rules have been defined to route any high priority issues directly to higher tier support staff.
You can rely on LENSEC to deliver not only leading software solutions but also peace of mind with proactive monitoring, technical support, and system maintenance to ensure the highest reliability and success of LENSEC systems.
LENSEC’s Service & Support Center continually monitors and updates client surveillance systems to ensure the following:
- All cameras and servers checked regularly
- Issues serviced remotely and solved promptly
- Automatic PVMS software updates
- Yearly server replacement program
- Reporting availability
- On-site service and support
- Standard and extended warranties available
LENSEC World-Class Customer Support
LENSEC is committed to providing the best support experience possible for our customers – security partners selling and installing Perspective VMS®. This begins with our promise to provide intuitive and logical user experience within our PVMS software applications. It continues with certification procedures and best practice implementations for our technicians and physical security specialist teams. Our primary goal is to meet the needs of our customers by providing them with the highest level of support tailored to their requirements.
In support of our expanding customer community, LENSEC’s customer service team has adopted a policy of continuous self-evaluation and improvement. We are constantly integrating the feedback from our customers into the service process. With the development of active monitoring, our customer service team can continually perform real-time diagnostics on customer physical security systems.
Based on the proven foundation of our customer response management tools, LENSEC’s policies enable our staff to access, track, escalate, and resolve issues from anywhere in the world. Automated escalation rules have been defined to route any high-priority issues directly to higher-tier support staff.
LENSEC’s Service & Support Center continually monitors and updates client surveillance systems to ensure the following:
All cameras and servers are checked regularly
Issues serviced remotely and solved promptly
Automatic PVMS software updates
Reporting availability
On-site service and support
Standard and extended warranties available
