It is not uncommon for integrators to have occasional issues when dealing with customers’ installed cameras. The LENSEC Technical Support staff is able to help and Perspective VMS has functional tools to assist when integrator technicians encounter issues.
When a camera becomes unresponsive, the image will have an overlay color like purple, black or rainbow. The camera may appear online but disables access to the user interface. When encountering these issues, it is beneficial to have the camera MAC address and location information.
As a support feature, PVMS provides a capability to store support information in the PVMS Administration module. You can store the MAC address, network switch information, and even save a snapshot image of the original installation view. This may be found on the “Support” tab on the “Edit Camera” window.
The MAC address is especially helpful. It allows the support technician to locate which switch is connected to the camera. If using managed switches, the support technician can remotely reboot the camera by cycling the power on the Ethernet port. This is very efficient when supporting customers remotely. Most of the time the camera will reboot and operate normally again.
If integrator technicians need support, call (713) 395-0800 x1371 or email [email protected] for assistance.
